An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?adminIgnore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
Frequently Asked Questions
Can I get a discount on products or subscriptions?adminNo, its already discounted. We can also provide you with a personalized offer if you have written a review on the product you purchased on our website.
Can I get a refund?adminNo. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at "The WP Shop" are non refundable and any request or dispute will be rejetcted without any communication. However, a refund is issued if the product you downloaded from the website was completely unusable.
Can I use the products purchased on the website for personal purposes?adminAll the products are available under GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions on this page: http://thewpshop.com/terms-conditions/
Do you provide technical support?adminWe provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author or you will need to hire a freelancer to take a look for you. Alternatively you could ask us for paid help. Not offering support is the way in which we are able to offer the products at the discounted price.
Does The WP Shop Provide License Keys?adminWe can’t and won’t provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates or support from their authors.
How can I contact you in case I haven’t found the answer to my question?adminIf you haven’t found the answer, please contact us via e-mail, online chat or feedback form. As a rule, we respond to inquiries within one business day.
How can I get access to the download after one year from the date of purchase?adminWe will be adding "Lifetime updates" very soon and if you choose Lifetime updates then your downloads & updates will be valid for the life time that will cost extra ...
How do I upgrade a plugin?adminYou can do this by manual uploading new files to your FTP or by using this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
How long can I freely download and update the purchased products?adminYou can download free updates for purchased products within one year from the date of purchase. After this period, the access will be closed. We will be adding "Lifetime updates" very soon and if you choose Lifetime updates then your downloads & updates will be valid for the life time.